All items suspected of being damaged or faulty must be returned and tested. If no fault can be found or suspected fault replicated, then the item(s) will be returned to you at your own cost. If the goods are found to be surplus to your requirements a refund for the item will be issued and the item restocked. Please note that a 15% handling fee will be applied. We will only send replacement goods upon receipt of returned items.
No goods can be accepted for return without filling in the returns form "CLICK HERE" Once the goods have been accepted for return please send them back to us.
By law you have the right to cancel any order within seven days of the day after the item is delivered to you.
To cancel an order please e-mail us at
firstname.lastname@example.org and inform us that you wish to exercise your right to cancel your order, and to arrange the return. If this is done within 14days of recipt we will refund you in full including any packaging and postage charges, unless is is a special item that has been custom made for you
If out side the 14 day cooloing off perod we will refund your money less any delivery costs and handling fees which are as follows.
General items which are stock items and are not factory order 15%.
Items that have had to be special ordered from the factory 25% (and only if the factory agrees).
Custom made items such as custom made tracks, fitting, etc. (only if factroy agrees and cost on request).
Providing this critera is met the following will apply.
All we ask is that you take care of our goods, ensuring that all items are complete and are in their original packaging, unused and in resalable condition. For your protection, please send items back well packaged and using a recorded delivery service.
If you do not return the goods within 21 days of cancellation we will collect the goods from you at your cost and will deduct the cost of collection from your refund, or if requested we will arrange collection of the items at your cost.
All monies paid for cancelled goods will be refunded within 7 days from date of cancellation.
Please note: it is a legal requirement that you take care of the goods and that you are responsible for the carriage costs of returning them to us, unless we delivered the goods to you in error, or if they are faulty.